For Individual, Sole proprietorship & Partnership:
Download Genie Business mobile app from the Google Play Store or Apple App Store and follow the process within the app. Then download the genie mobile app from the Google Play Store or Apple App Store to create the Dialog Finance PLC savings account. For additional support, you can reach out to us via our hotline at 0760760760, WhatsApp via 0772760770 or email us at geniemerchantsupport@dialog.lk.

For Limited Liability entities:
Please reach us via email at geniemerchantsupport@dialog.lk or our hotline 0760760760 and our Account Manager will reach out to you.

Typically the account will be setup within 3 working days.

If your business is not registered, a Business Registration (BR) is not required. You can sign up using your National Identity Card (NIC) number.

All settlement will be credited to your Dialog Finance PLC savings account. If you have opted for other banks as the settlement bank, a settlement fee of LKR5 will be imposed for each settlement.

For sole proprietors and individual business owners, settlements are credited the next day, even on holidays. For limited liability companies or partnership company owners, settlements are credited within T+2 days (the transaction date plus 2 additional days).

As per company policy, all Genie Business merchants are required to set up a Dialog Finance account. Therefore, all Genie Business transactions will be settled directly into your Dialog Finance account.

A multi-currency pricing (MCP) transaction allows foreigners with foreign cards to make payment with using their home currency. This feature is available exclusively to merchants who have subscribed to the Tourism Plan.

Only MCP transactions are subject to a refund fee. The net amount of the refund will be refunded to you, with a charge of USD50 as refund fee.

Only MCP transactions are subject to a chargeback fee. You, as the merchant, will be liable for the total chargeback amount of the transaction, plus a USD 50 chargeback fee.